Sunday, June 24, 2012

A500.4.3.RB_HallMike


Once again, this is another great video to be exposed to.  Few people ever really sit and think about choices and how choices, no matter how trivial, can affect their daily lives.  Within the video, I like how she broke down choice making and the benefits of doing so and specifically how there must be assumptions associated with choice in order for choice to be viewed in a positive light.  The 3 assumptions of Make your own choices, More options lead to better choices, and never say no to choice are all three very important assumptions that are present within our daily lives, even though I am just now realizing it.

Making our own choices is something that is an inherent right within our country.  How else could you have “life, liberty, and the pursuit of happiness” without being able to choose how you do this?  But this mindset can be extremely foreign to people that are not accustomed to choice.  In the video, Dr. Iyengar discussed how eastern Europeans are often uncomfortable with choice due to them not having it under the Soviet regime.  This is similar to what is occurring right now in the Middle East.  Multiple dictatorships have fallen within the past 10 years and now the countries are exposed to choice.  In the case of Iraq, I can tell you first hand that choosing something can be very scary for someone that has never had the ability to choose on their own.  These people are now able to choose all sorts of things, none-the-less their government, and a result, these countries are seeing a drastic change in the make-up of their society.  You can also see the resistance against this change by “old-timers” – they don’t want you to have the ability to choose – they want you to live your life according to their interpretations.  You can also see how scary choice can be when given the ability to do it within the military.  I am all about empowering by subordinates to make decisions at their levels.  Often this is somewhat foreign to them and as a result, it takes them many months for them to start making decisions in a timely manner.

The second point of more choices means better decisions is something I already know to be a false assumption – something that she Dr. Iyengar discusses within the video.  While standing watch as the Officer of the Deck, you can quickly become flooded with information when decisions must be made.  All this information leads to different options springing up left and right.  As a result, what was originally a rather simple question with distinct choices grows until you have an almost infinite number of options, all of which you wish you could analyze (if you had time), but in the end you must make a decision and make it fast.  I think what is crucial to prevent this choice overload is appropriate screening of choices at lower level in the chain of command.  If done correctly, there should only be a handful of options on the table and these options represent the best possible solutions to the problems.  In reality, this is already somewhat done – policies and procedures place restrictions for you to operate within.

The final assumption of never saying no to choice is one that I have a hard time thinking about due to my inability to separate my thought processes from my upbringing.  As discussed within the video, as Americans, we are taught that choice is always a good thing; however as the video also showed, having a choice is not always a good thing.  The specific example from the video – do you take your baby off of life support in a hopeless situation – is an example of a choice that would be heartbreaking to make, but one that I would rather have than not.  I could not imagine being in the situation, but again, I also could not imagine being in a position where I didn’t have the final say in what happens, and this is purely a cultural way of thinking.  You can show me the graphs that say I will have mental issues down the road due to having to make this choice, but it is one that I want to make.

When it comes to leadership, making choices is something that you are essentially paid to do.  You are the guy that decides what option the company goes with and it is your duty to see that the decision is fully implemented.   I think all 3 assumptions as discussed above can have the same context when applied within a business setting, i.e. that it is good to make your own choices (again, that is your job as a leader), that having too many choices can be a bad thing (too many options leads to the inability to clearly differentiate between the different options and compounds the difficulty of the problem), and that you should never say no to choice (again, you should always be looking to make the decisions).  Again, this was a great video that opens up your mind to how we view choices.  Finally, I completely agree with her final comment that a rose with any other name will probably look and smell different.  How we perceive the reality around us, including the different senses, are all unquestionably linked together; thus the phrase: if it looks like a duck and walks like a duck, it’s a duck.

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